We at Patrick Shoes Ltd understand that your privacy is important to you and that
you care about how your personal data is used and shared online. We respect and
value the privacy of everyone who visits this website
https://www.catesbyengland.com (“Our Site”) and will only collect and use personal
data in ways that are described here, and in a manner that is consistent with our
obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your
acceptance of our Privacy Policy is deemed to occur upon your first use of our Site.
If you do not accept and agree with this Privacy Policy, you must stop using our Site
immediately.
1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
“Cookie” means a small text file placed on your computer or device by our Site when
you visit certain parts of our Site and/or when you use certain features of our Site.
Details of the Cookies used by our Site are set out in section 13, below;
“Personal data” means any and all data that relates to an identifiable person who can
be directly or indirectly identified from that data. In this case, it means personal data
that you give to us via our Site. This definition shall, where applicable, incorporate
the definitions provided in the General Data Protection Regulation 2016/679
(“GDPR”); and
“We/Us/Our” means Patrick Shoes Ltd, a company registered in England and Wales
under company number 09632082, whose registered office address is at Himalayan
House, 430 Thurmaston Boulevard, Leicester, LE4 9LE.
2. Information About Us
2.1 We own and operate this Site.
2.2 Our Data Protection Officer is Noain Bakshi who can be contacted by email
at Noain@patrickshoes.co.uk, or by post at Patrick Shoes Limited, nit 8-9 Eldon
Way, Crick Industrial Estate, Northamptonshire, NN6 7SL.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of our Site. Our Site may contain links to
other websites. Please note that we have no control over how your data is collected,
stored, or used by other websites and we advise you to check the privacy policies of
any such websites before providing any data to them.
4. Your Rights
4.1 As a data subject, you have the following rights under the GDPR, which this
Policy and our use of personal data have been designed to uphold:
4.1.1 The right to be informed about our collection and use of personal data;
4.1.2 The right of access to the personal data we hold about you (see section 12);
4.1.3 The right to rectification if any personal data we hold about you is inaccurate or
incomplete (please contact us using the details in section 14);
4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data
we hold about you (we only hold your personal data for a limited time, as explained
in section 6 but if you would like us to delete it sooner, please contact us using the
details in section 14);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use
with another service or organisation);
4.1.7 The right to object to us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about our use of your personal data, please
contact us using the details provided in section 14 and we will do our best to solve
the problem for you. If we are unable to help, you also have the right to lodge a
complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information
Commissioner’s Office or your local Citizens’ Advice Bureau.
5. What Data Do We Collect?
5.1 Depending upon your use of our Site, we may collect some or all of the following
personal and non-personal data (please also see section 13 on our use of Cookies
and similar technologies):
5.1.1 name;
5.1.2 address;
5.1.3 contact information such as email addresses and telephone numbers;
5.1.4 delivery address;
5.1.5 demographic information such as post code, preferences, and interests;
5.1.6 IP address;
5.1.7 web browser type and version; and
5.1.8 operating system.
5.2 If you pass us the data of any other person, such as an accounts contact within
your company, it is your responsibility to ensure you have consent from that person
to transfer their personal data to us.
5.3 Please note our site may ask you for payment details, such as billing information
or credit or debit card information, however all payments made on our website will go
through a third party processor such as Stripe or PayPal and as such, we shall have
no access to this data. A separate contractual relationship shall be created between
you and the payment processor on their terms and conditions and we cannot be held
liable for any errors, actions, omissions or incorrect charges that may be made by
them.
6. How Do We Use Your Data?
6.1 All personal data is processed and stored securely, for no longer than is
necessary in light of the reason(s) for which it was first collected. We will comply with
our obligations and safeguard your rights under the GDPR at all times. For more
details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either because it is
necessary for our performance of a contract with you, because you have consented
to our use of your personal data (e.g. by subscribing to emails), or because it is in
our legitimate interests. Specifically, we may use your data for the following
purposes:
6.2.1 Providing and managing your access to our Site;
6.2.2 Personalising and tailoring your experience on our Site;
6.2.3 Supplying our goods and services to you (please note that we require your
personal data in order to enter into a contract with you);
6.2.4 Replying to emails from you;
6.2.5 Supplying you with emails that you have opted into (you may unsubscribe
using the link at the bottom of each email or you may opt-out at any time by emailing
us directly);
6.2.6 Analysing your use of our Site to enable us to continually improve our Site and
your user experience.
6.3 With your permission and/or where permitted by law, we may also use your data
for marketing purposes which may include contacting you by email with information,
news and offers on our services. We will not, however, send you any unsolicited
marketing or spam and will take all reasonable steps to ensure that we fully protect
your rights and comply with our obligations under GDPR and the Privacy and
Electronic Communications (EC Directive) Regulations 2003.
6.4 Third parties whose content appears on our Site may use third party Cookies, as
detailed below in section 13. Please refer to section 13 for more information on
controlling Cookies. Please note that we do not control the activities of such third
parties, nor the data they collect and use, and we advise you to check the privacy
policies of any such third parties.
6.5 You have the right to withdraw your consent to us using your personal data at
any time, and to request that we delete it.
6.6 We do not keep your personal data for any longer than is necessary in light of
the reason(s) for which it was first collected.
7. How Do We Store Your Data?
7.1 We only keep your personal data for as long as we need to in order to use it as
described above in section 6, and/or for as long as we have your permission to keep
it.
7.2 Data security is very important to us, and to protect your data we have taken
suitable measures to safeguard and secure data collected through our Site.
8. Do We Share Your Data?
8.1 We may sometimes contract with other third parties to supply services to you on
our behalf. These may include search engine facilities and courier companies. In
some cases, these third parties may require access to some or all of your data.
Where any of your data is required for such a purpose, we will take all reasonable
steps to ensure that your data will be handled safely, securely, and in accordance
with your rights, our obligations, and the obligations of the third party under the law.
8.2 We may compile statistics about the use of our Site including data on traffic,
usage patterns, user numbers, sales, and other information. All such data will be
anonymised and will not include any personally identifying data, or any anonymised
data that can be combined with other data and used to identify you. We may from
time to time share such data with third parties such as prospective investors,
affiliates, partners, and advertisers. Data will only be shared and used within the
bounds of the law.
8.3 We may sometimes use third party data processors that are located outside of
the European Economic Area (“the EEA”) (The EEA consists of all EU member
states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal
data outside the EEA, we will take all reasonable steps to ensure that your data is
treated as safely and securely as it would be within the UK and under the GDPR.
8.4 In certain circumstances, we may be legally required to share certain data held
by us, which may include your personal data, for example, where we are involved in
legal proceedings, where we are complying with legal requirements, a court order, or
a governmental authority.
9. What Happens If Our Business Changes Hands?
9.1 We may, from time to time, expand or reduce our business and this may involve
the sale and/or the transfer of control of all or part of our business. Any personal data
that you have provided will, where it is relevant to any part of our business that is
being transferred, be transferred along with that part and the new owner or newly
controlling party will, under the terms of this Privacy Policy, be permitted to use that
data only for the same purposes for which it was originally collected by us.
9.2 In the event that any of your data is to be transferred in such a manner, you will
not be contacted in advance and informed of the changes.
10. How Can You Control Your Data?
10.1 In addition to your rights under the GDPR, set out in section 4, when you submit
personal data to us via email or via our Site, you may be given options to restrict our
use of your data. In particular, we aim to give you strong controls on our use of your
data for direct marketing purposes (including the ability to opt-out of receiving emails
from us which you may do by unsubscribing using the links provided in our emails, at
the point of providing your details and by contacting us).
10.2 You may also wish to sign up to one or more of the preference services
operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate
Telephone Preference Service (“the CTPS”), and the Mailing Preference Service
(“the MPS”). These may help to prevent you receiving unsolicited marketing. Please
note, however, that these services will not prevent you from receiving marketing
communications that you have consented to receiving.
11. Your Right to Withhold Information
11.1 You may access certain areas of our Site without providing any data at all.
However, to use all features and functions available on our Site you may be required
to submit or allow for the collection of certain data.
11.2 You may restrict our use of Cookies. You can choose to enable or disable
Cookies in your internet browser. Most internet browsers also enable you to choose
whether you wish to disable all cookies or only third party Cookies. By default, most
internet browsers accept Cookies but this can be changed. For further details, please
consult the help menu in your internet browser or the documentation that came with
your device. You can choose to delete Cookies on your computer or device at any
time, however you may lose any information that enables you to access our Site
more quickly and efficiently.
12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where
such data is held). Please contact us for more details using the contact details below
in section 14. Alternatively, please refer to our Data Protection Policy.
13. Our Use of Cookies
13.1 All Cookies used by and on our Site are used in accordance with current Cookie
law.
13.2 We may place and access the following first party and third party Cookies on
your computer or device, to facilitate and improve your experience of our Site and to
provide and improve our services:
Cookie Name Description Purpose
_ga
_gid
_gat
AMP_TOKEN
_gac_<property-id>
Google cookies, used to distinguish users for
analytics purposes
woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_has
h
WooCommerce cookies, used to store
information about your cart
_stripe_mid
_stripe_sid Stripe cookies, used to process payment
wordpress_logged_in_hash
wp-settings-{time}-[UID]
WordPress cookies, used for customisation
13.3 First party Cookies are those placed directly by us and are used only by us.
Third party Cookies are those placed by websites, services, and/or parties other than
us. These Cookies are not integral to the functioning of our Site and your use and
experience of our Site will not be impaired by refusing consent to them.
13.4 Before Cookies are placed on your computer or device, you will be shown a
pop-up requesting your consent to set those Cookies. By giving your consent to the
placing of Cookies, you are enabling us to provide the best possible experience and
service to you. You may, if you wish, deny consent to the placing of Cookies;
however certain features of our Site may not function fully or as intended.
13.5 Certain features of our Site depend on Cookies to function. Cookie Law deems
these Cookies to be “strictly necessary”. These Cookies are also shown above. Your
consent will not be sought to place these Cookies, but it is still important that you are
aware of them. You may still block these Cookies by changing your internet
browser’s settings as detailed in section 11.2, but please be aware that our Site may
not work properly if you do so. We have taken great care to ensure that your privacy
is not at risk by allowing them.
13.6 Our Site uses Google Analytics. Website analytics refers to a set of tools used
to collect and analyse anonymous usage information, enabling us to better
understand how our Site is used. This, in turn, enables us to improve our Site and
the services offered through it. You do not have to allow us to use these Cookies,
however whilst our use of them does not pose any risk to your privacy or your safe
use of our Site, it does enable us to continually improve our Site, making it a better
and more useful experience for you. Google’s privacy policy is available at:
www.google.com/policies/privacy.
13.7 You can choose to delete Cookies on your computer or device at any time,
however you may lose any information that enables you to access our Site more
quickly and efficiently.
13.8 It is recommended that you keep your internet browser and operating system
up-to-date and that you consult the help and guidance provided by the developer of
your internet browser and manufacturer of your computer or device if you are unsure
about adjusting your privacy settings.
14. Contacting Us
If you have any questions about our Site or this Privacy Policy, please contact us by
email at customerservices@patrickshoes.co.uk, by telephone on 01327 703841, or
by post at Patrick Shoes Limited, Unit 8-9 Eldon Way, Crick Industrial Estate,
Northamptonshire, NN6 7SL. Please ensure that your query is clear, particularly if it
is a request for information about the data we hold about you (as under section 12,
above).
15. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law
changes). Any changes will be immediately posted on our Site and you will be
deemed to have accepted the terms of the Privacy Policy on your first use of our Site
following the alterations. We recommend that you check this page regularly to keep
up-to-date.
